FAQs
GENERALLY ASKED QUESTIONS
- Do we sell pets?
No, we do not sell pets, only products and services related to pets.
- What are the modes of payment we accept?
Credit card, Cash on Delivery, Debit Cards, UPI and Netbanking.
ORDER RELATED
- Where is my order / How can I track my order?
Once you've logged in, you can check your order status by navigating to My Account > Track Your Order. Alternatively, you can review the order status through the track link sent to you via WhatsApp.
If you've made a purchase and haven't received a track link, please wait for 12 hours before checking again. In rare instances, courier partners might take up to 12 hours to activate the track link.
- Partial order delivered/items are missing in my order
In some cases, your order may be split into two or more separate orders. Those will all be delivered, just on different times. You will be notified via WhatsApp about any such order split, but if you haven't received any notification regarding an order split, please contact us at support@petcrazyshop.com, and we will respond promptly.
- How can I cancel / return / get the refund for my order?
If your product is not shipped, you can cancel your order from the My account section. Please login and go to my account > order history, click on edit or cancel. If, however, your product has been shipped, you can cancel or return your order by reaching out to us at: support@petcrazyshop.com.
Upon receiving the request, we will arrange for the order to be picked up within the next 2-3 business days. Wherever applicable, we will promptly reprocess the order and/or initiate a refund to the original payment method. While most refunds are processed within 24 to 48 hours, in rare instances, it may take a bit longer. Kindly allow 4-5 business days for the amount to reflect in your account during such cases.
Please note that you can return an order within 10 days of delivery of the order. We will only be able to service returns that are compliant with the return policy.
- My money is debited but my order is not confirmed?
In some cases the payment does not go through or it does go through but the order is not registered yet. In these cases the amount is debited back to the payment source in 3-5 business days.
In any case, do not worry, simply reach out to us at support@petcrazyshop.com We’ll promptly resolve the issue and help you place the order.
PRODUCT RELATED
- Product Quality Issue
We keep a very close eye on our goods and are careful not to stock or ship products that have passed their expiry date. If any mishap has occurred in transit – damaged or broken/torn package or products, then please reach out to us and report the issue at: support@petcrazyshop.com
We will promptly reprocess your order (based on availability) or refund the order amount. Please keep the items ready as received and we’ll have them picked up in the next 2-3 business days.
Please make sure to report it within 10 days from the delivery of the product.
- Which products are not eligible for exchange and return?
We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt – not applicable for all):
Edible and perishable items like food, treats etc
Personalised products that are made to order
Beds, play pens, crates & carriers
Dog Toys & Cat Toys
Items purchased during sales
Dog Pads/Diapers
Medicines & Supplements
Returns and exchanges will also not be accepted in the following circumstances:
If request is initiated after 5 business days of order delivery
Product is used or altered
Product is damaged due to misuse/overuse by the customer
Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
Items purchased on discounted price are also not eligible for return/exchange
